Finding Joy on the Job: Meet Mandy Gray, 2023 Women in Hospitality Leadership Star of the Year1/31/2024 Mandy Gray thought she wanted to be a lawyer. As a teenager, she worked as a proud “sandwich artist” at Subway, then took a job at The Highlands in Harbor Springs, an all-season resort in Northern Michigan, while still thinking about attending law school. Plans and passions changed. At The Highlands, Mandy found herself energized by a love for people, both the guests she served and the colleagues she served alongside. In Michigan’s hospitality industry, she formed a uniquely close-knit team, forged friendships, and found her professional passion. “Hospitality had stolen my heart,” says Mandy, now the Director of Resort Accommodations at The Highlands and the Michigan Restaurant & Lodging Association’s 2023 Women in Hospitality Leadership Star of the Year.
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2024 kicked off with a milestone some Michiganders had never experienced in their lifetime, and most only once or twice: The Detroit Lions are headed to the NFC Championship Game. Detroit’s epic underdog of an NFL team, which hasn't won a playoff game in 32 years or a division title in 32, ended the historic slump with a thrilling win over the Los Angeles Rams on January 14. The next weekend, the Lions took down the Tampa Bay Buccaneers in a second playoff victory, leaping one game closer to the Super Bowl. After cheering the Lions through thick and mostly thin, blue-jerseyed fans are now flooding Ford Field, booking hotels, packing bars, and electrifying downtown Detroit. “It has been awesome,” says Tim Tharp, who owns Grand Trunk Pub and Checker Bar. “In terms of sales, in terms of the feel-good factor. You know, it’s just great to see Detroiters pumped up. And not just the fans, but the businesses. It’s just exciting to see the positivity and the vibrancy downtown.” Both playoff games were held at Ford Field, meaning Detroiters experienced the back-to-back victories at home and Detroit businesses reaped the rewards. Economists believe the two weekends sparked a local economic boost of nearly $50 million, which is a high point for an already revitalizing season for Detroit’s hospitality scene. Tharp believes his businesses have “easily” seen a 30% uptick in sales, even on non-game days, in a needed financial first-down for businesses. Still recovering from the pandemic, Detroit’s restaurants and hotels have since struggled significantly with staffing issues, low turnout in the winter months, and other crippling challenges. “This gives us hope,” Tharp says of the city’s new energy. While NFL games can usually drum up $12-25 million in revenue for the host city’s businesses, it goes without saying: the more touchdowns the team scores, the more green ones the businesses score. Tharp explains that fans tend to head home after a loss; but after a rousing victory, people feel like hitting the town and celebrating. But Tharp has noticed another kind of revival downtown. More out-of-town guests and tourists have flocked to Detroit this football season, some to see the Lions play and others just to experience the city. “It has the momentum, that Detroit pride that is so good, and important, and fierce,” he says. |
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