On Veterans Day 2025, the Michigan Restaurant & Lodging Association and the Michigan Hospitality Foundation recognizes and honors those who served in Michigan and beyond, including those who are also members of the Michigan hospitality community. Thank you to the US Navy for helping to share this story of a remarkable ProStart alumnus and US service member. Blake Bentz is a proud alumnus of the West Shore Community College and Michigan ProStart program and has served since 2025 as a Culinary Specialist in the United States Navy. Stationed on three ships over the course of his military career, Bentz has proudly served on the USS Dwight D. Eisenhower, the USS Constitution, and the USS Rushmore. He's managed a $5 million food storeroom, provided daily meals for over 6,5000 air craft carrier personnel, and served distinguished guests including governors, state senators, the Secretary of the Navy, and the Chief of Naval Operations. He credits much of his success to the lessons he learned as a high school student in the Michigan ProStart program, which opened doors to a fulfilling career in the Navy. A student during the 2014-2015 year, his team earned third place at the Michigan ProStart Competition in the business management competition. He especially thanks his instructors, Lori Le Ray, Connie Watson, and Jared Funk, for their mentorship and dedication. “It was an experience that laid the building blocks of my career,” Bentz says of his ProStart training. The role of Culinary Specialist is highly-skilled and demanding. Like restaurant chefs, Culinary Specialists are responsible for planning and preparing food for thousands of military members and cover all the details from beginning to end. They prepare food basics, like bread and pizza dough, from scratch. They bake desserts. They produce meat items. They design menus and measure portions and quantities. They oversee sanitation methods. They maintain financial records. Even more, the Culinary Specialist is responsible for providing hospitality to every member of the crew. With the galley functioning as a central community space for personnel on board, the Culinary Specialist plays a crucial role in maintaining morale and can be thought of as the "heart of every ship." “While the work is physically and mentally demanding, the sense of accomplishment is immense,” Bentz states. “A well-prepared meal can greatly enhance the quality of life aboard, and the camaraderie among culinary specialists and the larger crew fosters strong morale. The pride in serving one’s country and witnessing the positive impact of our efforts is rewarding.” To learn more about ProStart, visit the Michigan Hospitality Foundation's website.
0 Comments
By Michael Odom, Senior Vice President of Marx Layne In-studio cooking segments are an incredible opportunity for chefs and restaurant owners to showcase their culinary talents, highlight signature dishes, and give viewers a reason to visit. Whether you are cooking live on air or simply displaying a curated selection of menu items, the way you prepare and present can make or break your media moment. Here is a guide to getting the most out of your time in front of the camera and leaving a lasting impression on both viewers and on-air talent. Bring the Full Culinary Journey From Ingredients to Plated Dish If you are cooking live during your segment, bring your dish to life by showcasing it in stages. Start with the raw ingredients to help viewers understand what goes into the recipe. Then walk them through key preparation steps, leading up to a beautifully plated final product. This visual storytelling approach not only educates but builds anticipation and excitement. Keep in mind that most segments move quickly. You will need to bring partially prepped components such as sauces already made, garnishes ready to go, or proteins partially cooked to move efficiently through your demo. Think like a cooking show pro. Everything Must Be Edible No matter what you are showcasing, the most important rule is simple: the food must be fresh, edible, and visually appetizing. Chefs and restaurant teams sometimes make the mistake of pre-plating dishes the night before an early morning segment, but food that sits overnight can appear stale, dry, or unappealing on camera. More importantly, it may not be suitable for on-air talent to taste, which means missing out on that valuable moment of genuine, positive reaction. If you are not cooking live, plan to use the in-studio kitchen if available to finish or reheat items. This ensures your food is fresh, hot, and camera ready. Maximize the Table Display Whether you are featuring one dish or a full spread, make sure your display is visually appealing and representative of your brand. Use the available table space wisely. Feature a variety of menu items, including food and beverage if possible, to show depth and appeal to different tastes. Bring decor items to help frame the food and subtly reinforce your brand. This could include:
Come Prepared With Everything You Need Many first timers assume the studio will provide everything they need. They will not. You must bring all the cooking utensils, pans, knives, serving spoons, mixing bowls, and plating tools needed for your segment. Always pack extra napkins, gloves, paper towels, serving plates, and anything else required to prep and serve. Also, know that space in the studio is often limited. Typically, only one chef or one chef and one spokesperson is allowed on air. Be mindful of the footprint you are occupying and work closely with your PR team if you have one to understand those limits ahead of time. Practice Before You Go Live Treat your segment like a performance. Practice preparing your dish in advance for staff, colleagues, or friends. Time yourself. Practice speaking while prepping. Make sure you can clearly explain what you are doing while keeping your energy up. This makes for a smoother, more confident on-air delivery. Arrive Early. Never Be Late. Live television runs on a tight schedule. Arrive early. Never late. You will need time to unload, set up your display, get mic’d, and prep any final touches. Stations reserve the right to cancel segments if guests arrive late or are not ready, and you may not get another shot. Your PR team will typically help you manage timing and coordination, but it is still your responsibility to be camera ready and punctual. Know What You Want to Say Be ready with clear, concise talking points. Prepare to speak about:
Not every restaurant or chef has a dedicated PR team to guide them through the process, and that is okay. The tips above are designed to help anyone, whether you are working with professionals or managing the segment yourself. With careful planning, a little rehearsal, and a clear message, you can deliver a segment that draws attention and leaves viewers hungry for more. For more information about Marx Layne’s restaurant and hospitality marketing, public relations and digital media services, contact Michael Odom, Senior Vice President, at 248-855-6777 or [email protected]. Visit www.marxlayne.com to learn more. Jon Grayeb’s resume is impressive. After just 11 years working in hospitality, starting when he joined Patton Wings LLC in 2014 as a Marketing Representative, Jon has risen through the ranks to the position of Director of Marketing and now oversees hundreds of Buffalo Wild Wings sports bars. In fact, Jon is integral to the success of 107 sports bars across 8 states and provides guidance to over 400 managers. Jon describes his normal day as consisting of "a wide range of things, from setting up fundraisers, working out sponsorships deals, and creating new beverage features.” His team has applauded his work to develop communication strategies to grow awareness and make new connections for the Buffalo Wild Wings brand and for his successful collaboration with vendors and team members. “Hospitality is an industry that never sleeps,” he says. “If you manage your time properly, you’ll enjoy it.” According to Jean Lanfear, VP of Human Resources at Patton Wings LLC, Jon’s greatest strength is harder to quantify on a resume but unmissable in person. “What you don’t see in Jon’s job description is the heart that he infuses into his job every single day, which has contributed to the rich culture of our company.” Lanfear nominated Jon for the 2025 Stars of the Industry Award for the incredible heart and the hospitality he shows to everyone around him. He knows that being a team member means showing up for each other when things go wrong. “It is not uncommon for Jon to organize GoFundMe pages for team members who lost their home in a fire, has been diagnosed with cancer, is dealing with a tragic accident, or just needs help paying for a funeral,” Lanfear noted. He is active in his community, raising funds for children’s sports teams and local schools, and is now bringing up his children in Harrison Township, the same community where he was born and raised. First and foremost, Jon is a family man. His favorite way to pass the time outside of work is fishing and boating with his wife and two-year-old son, and his devotion to his family is noted and admired by his teammates at Patton Wings LLC. “Jon exemplifies dedication both professional and personally,” Lanfear says. For Jon, winning the 2025 Marketing Star of the Year Award affirmed that daily kindnesses, which define the spirit of hospitality, do matter. “It means a lot to know that the daily tasks that sometimes go unrecognized are actually recognized.” The Stars of the Industry Awards is an annual ceremony to recognize the outstanding members of Michigan's hospitality industry who demonstrate exceptional professionalism and creativity in their careers, going above and beyond to contribute to the positive image of the industry. This is the premier award given to hospitality professionals in Michigan. Learn more about the Stars of the Industry Awards at mrla.org/stars Is your business facing the dog days of summer? With more and more travelers packing their pooch, restaurants and hotels are finding ways to welcome every member of the family with a safety-first mindset while also prioritizing the highest level of hospitality. Here are a few tips for business owners to show proper "petiquette." 1. Make Sure Your Business is Compliant with Michigan Food Codes. Pets are a wonderful addition to vacations, but not to food preparation. According to the Michigan Food Code, animals that are not service animals, are barred from the premises of a foodservice establishment, meaning that restaurants are not allowed to permit dogs indoors, and it's vital for restaurants and other businesses to ensure compliance with state and local food codes. For more information, the Michigan Department of Agriculture and Rural Development has created this poster as a resource to explain the food code when it comes to animals - and you can post it in your establishment to help communicate pet policies with your guests. 2. Service Animals Are a Vital Part of the Hospitality Experience. Michigan’s food code allows clear exceptions for service animals, and Michigan's hotels and restaurants are happy to provide full hospitality experiences to every guest who walks through the door. Service animals are animals, usually dogs, that are trained to support someone who has a disability like blindness, hearing loss, epilepsy, or other conditions. Food establishments must allow service animals on premises. However, service animals must be on a leash or harness if possible, controlled by their handler, and housebroken. To learn more about greeting service animals, click here. If you have any other questions about how to create incredible experiences for your guests, visit the MRLA Legal Center for guidance on ADA compliance and more. 3. Communication is Key. Each hospitality business can set their own policies around pets. If you are a dog-friendly business, say so! If you have policies or boundaries in place to keep your business and employees safe, make sure those are communicated firmly as well. Being transparent, upfront, and clear about pet policies is an integral part of showing every guest “paws-pitality.” 4. If Your Business Can’t Welcome Pets, Connect Guests with Other Resources. If your business doesn’t have the space to accommodate furry friends, directing your guests to nearby dog parks or dog-friendly public places can still demonstrate hospitality. Make sure your front desk staff can tell guests where to take their pets as well as other amenities in the area! 5. While Dogs are Not Allowed on Patios, Take-Out Options are More Popular Than Ever. Currently, Michigan health codes dictate that dogs avoid outdoor seating areas, including patios, outdoor breweries, and other common gathering spaces in foodservice establishments. Thanks to advocacy work by the MRLA, cocktails-to-go and social zones have been approved as easy, enjoyable ways to experience Michigan hospitality without having to sit down and sip. Brush up your cocktails-to-go menu and have it on-hand for dog owners! 6. Special Pet Packages Can Deliver an Extra Layer of Hospitality. In an article published in The MRLA Magazine, many hotels described positive results from offering dog-friendly accommodations and experiences. Mission Point Resort on Mackinac Island curated the “Pooch at the Point” package, which kicked off with a complimentary goodie bag at check-in, featured in-room dog beds, customized dog tags, and other fun-themed amenities. Other hotels, like the Element Hotel in Detroit, partnered with dog-friendly restaurants to offer even more experiences to Fido and Family. Do you have further questions about food safety guidelines, Michigan regulations, and other resources? Michigan Food Safety is an essential source for all information related to Michigan food safety, from best practices to local regulations, and the website is continually updated with the latest on consumer and commercial food safety knowledge. Learn more at michiganfoodsafety.com.
Changing the World Right Where You Are: Meet Karly Aldridge, Sustainability Star of the Year6/5/2025 Karly Aldridge wants you to know that you can make a difference wherever you are, no matter your skill set, and despite your imperfections. “I spent a lot of time worrying about not making mistakes or doing things perfectly early on in my career and still do sometimes, but it is inevitable. It’s up to you to not be defined by your not-so-glorious moment or by what other people think,” Aldridge says. “I learned the most when I jumped into something and got a little beat up on the way to the finish line.” But Karly’s team at the JW Marriott, a glamorous four-star hotel in downtown Grand Rapids, would attest that Karly has had more than a few “quite-SO-glorious" moments in her career too. "Make America Healthy Again” is a catchphrase that’s easy to remember. But what’s harder to say is how the movement will impact real restaurants in Michigan. Maggie Gentile, a partner at Food Directions LLC and expert in food policy, has been monitoring the MAHA movement, a health-conscious trend that picked up steam on social media and gained serious legitimacy with the rise of Robert F. Kennedy Jr. as the new leader of the U.S. Health and Human Services Department. There’s many ways to unpack MAHA, according to Gentile. The core belief of MAHA is that corporate culture has driven a health crisis in America, Gentile explains. “Everyone has the same goal in terms of wanting to make America healthier. We all want to be part of that solution,” says Gentile on the MRLA's What's with the Pineapple podcast. But with the movement motivating dozens of proposed laws in over 30 states and even further action at the federal level, it’s poised to impact food policy in ways that can affect businesses in Michigan and across the country. Finding a Seat at the Table of Success: Meet Katelyn Belonga, Emerging Hospitality Star of the Year5/19/2025 Katelyn Belonga is not to be underestimated. At an age when many young professionals are just getting their careers started and defining their interests, she already has a decade of experience in hospitality and more than an average amount of passion for the industry. “I love what I do and I’ve dedicated my life to this industry,” said the stand-out Beverage Director and Dining Room Manager at the elegant Brentwood Grille in Novi. Katelyn was nominated by the restaurant's owner as a remarkably deserving recipient of the 2025 Emerging Hospitality Star of the Year, which honors an exemplary professional under the age of 35. She won the award in a public vote. For most families, stewarding one of Mackinac Island’s most historic and timeless resorts would be fulfilling enough. But the Ware family’s “business” is much larger in scope. Siblings Liz and Mark Ware are the owners and caretakers of Mission Point Resort, an island icon known for its scarlet roofs, white Adirondacks, and sprawling green lawns with magnificent views of Lake Michigan. Mission Point is the largest family-owned resort on Mackinac Island, with over 60 year-round staff members and 330 summer workers, but Liz and Mark have even bigger goals. Studies show it, but you don’t need data to back up the fact that feeling appreciated makes people happier and more engaged. In honor of Hospitality Worker Appreciation Day on February 23, 2025, consider a few ways to extend appreciation to the people who work in our restaurants, hotels, and hospitality businesses.
As an employer, taking the time and energy to make sure your hard-working team members receive positive attention for their efforts can have an incalculable effect on your business. When workers feel genuinely valued, a business is more likely to see productivity and profitability rise. For younger employees, encouragement and gestures of appreciation can help build self-confidence, direct their motivation, and build goodwill within your company. For established team members, however, recognition can strengthen positive relationships within the company, boost morale, and keep up engagement. After a legal tug-of-war that spanned six years and three state courts, not to mention left thousands of Michigan hospitality workers and owners in suspense, Michigan’s tip credit is once again on the verge of elimination. On July 31, the Michigan Supreme Court issued a ruling in Mothering Justice v. Attorney General, which inspected the constitutionality of a specific legislative maneuver used by state lawmakers nearly six years ago. While not directly ruling on the issues of minimum wage and paid sick leave, the decision nonetheless had a direct - and immense - impact on the way Michigan hospitality businesses operate. |
Archives
November 2025
Categories
All
If you find these articles valuable, become a member of the MRLA to access irreplaceable resources and support.
|








RSS Feed